At Teleperformance Kenya, I support US and UK customers across email, chat, and phone, resolving more than 100 inquiries daily while meeting response-time and handling-time targets.
I handle order updates, cancellations, warranty questions, and replacement requests. My work has maintained a 95% CSAT score and helped resolve customer issues on first contact.
I use Salesforce and Zendesk to keep CRM records accurate, follow up with customers, and investigate concerns. I also share recurring issues to support improvements to the customer service process.
Previously, I managed daily office operations at Pettans Driving School and handled customer inquiries and records at DataSnap Systems.
