Dorah Odero
@dorahodero
Banking professional at African Banking Corporation Limited advancing digital banking and cutting reporting preparation time by 45%.
KenyaWhat I'm looking for
At African Banking Corporation Limited, I evaluate personal and business banking applications, support credit assessments, and help ensure lending documentation meets compliance requirements. I also streamlined reporting processes, reducing preparation time by 45%.
In my current SME & Digital Banking Administrative Assistant role, I’ve followed up with customers to reduce dormant accounts and cross-sold products to increase the share of wallet across 20% of the customer portfolio.
Previously, as a Customer Service Officer at African Banking Corporation Limited, I handled customer queries and escalations across 11 branches. I developed a first-contact resolution approach that brought complaints down by around 30%.
My banking experience includes credit analysis, AML and fraud checks, and customer service. I’m building my specialization in sustainable finance, climate risk, and ESG integration, supported by certificates in sustainable financing and adaptation and resilience.
Experience
Work history, roles, and key accomplishments
SME & Digital Banking Administrative Assistant
African Banking Corporation Limited (ABC Bank)
Jan 2023 - Present (3 years 9 months)
Actioned daily cheque referral reports and evaluated banking applications for sound business criteria. Implemented risk management protocols and streamlined reporting processes, reducing preparation time by 45%.
Customer Service Officer
African Banking Corporation Limited (ABC Bank)
Jan 2021 - Dec 2022 (1 year 11 months)
Handled customer queries and escalations across 11 branches, achieving service-level targets. Reduced complaints by 30% through first-contact resolution and reactivated dormant accounts, increasing deposits and revenue by 20%.
Independent Forex Trader
Self Employed
Jan 2019 - Dec 2020 (1 year 11 months)
Gained in-depth knowledge of forex market dynamics through independent research and trading.
Education
Degrees, certifications, and relevant coursework
United Nations Climate Change Learning Partnership
Certificate in Strengthening Adaptation and Resilience, Climate Change Adaptation and Resilience
2026 -
Ongoing certificate program focused on strengthening adaptation and resilience, started in June 2026.
Kenya School of Credit Management
Certificate Credit Professional, Credit Management
2024 -
Ongoing professional certification in credit management, with specialized training in credit analysis and relationship management.
United Nations Climate Change Learning Partnership
Certificate in Sustainable Financing, Sustainable Finance
2025 - 2026
Completed certificate program in sustainable financing from December 2025 to January 2026.
Kenyatta University
Certificate in Leadership Development and Mentorship, Leadership Development
2015 - 2015
Certificate in leadership development and mentorship, completed from September to December 2015.
The Kenya Institute of Bankers
Anti-Money Laundering Risk and Compliance Training, Banking Regulations and Risk Management
Advanced certification in banking regulations and risk management, with a focus on anti-money laundering risk and compliance.
Hibreed Station Inc
Certificate in Microsoft Excel, Data Analytics
2024 - 2024
Data analytics course with a certificate in Microsoft Excel, completed in April 2024.
Yali Network
Certificate in Effective Communication for Healthy Outcomes, Communication
2018 - 2018
Certificate in effective communication for healthy outcomes, completed in February 2018.
The Kenya Institute of Bankers
Fraud Prevention Training, Fraud Prevention
Expertise in fraud detection and prevention strategies.
The Kenya Institute of Bankers
Cashier Training, Banking Operations
Comprehensive training in banking operations and cash handling procedures.
Kenyatta University
Bachelor of Arts, Sociology
2012 - 2016
Grade: Second Class Honors Upper Division
Bachelor of Arts in Sociology, graduated with Second Class Honors Upper Division.
St. Mary's Lwak Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2008 - 2011
Kenya Certificate of Secondary Education, completed from 2008 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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