DNDonna Mae Nemir
@donnamaenemir
Experienced virtual assistant specializing in customer support, e-commerce, and client success.
PhilippinesWhat I'm looking for
I am an experienced virtual assistant with eight years in customer relations, e-commerce operations, and account management, consistently improving client onboarding and support processes. I have managed marketplaces like Amazon and Walmart, and handled Shopify and WooCommerce accounts with attention to order accuracy and account health.
My strengths include quality assurance—performing detailed reviews of customer service responses for grammar, tone, and accuracy—and resolving complex billing, subscription, and payment issues for health and wellness applications. I also sourced products, tracked shipments, and reduced stranded orders while maintaining clear pricing and communication.
I have led onboarding and client success efforts, coordinated hiring processes as a talent acquisition coordinator, and produced data-driven product sourcing strategies. I bring meticulousness, reliable communication, and a focus on preventing escalations and improving customer experience.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Donna Nemir A+ Virtual Assistant
Aug 2024 - Dec 2025 (1 year 4 months)
Performed quality checks on CSR tickets by reviewing agents’ responses for grammar, tone, accuracy, and regional language standards before client submission, improving response consistency and client satisfaction.
Customer Support Specialist
Donna Nemir A+ Virtual Assistant
May 2023 - Aug 2024 (1 year 3 months)
Supported users of health & wellness applications with login, subscription, billing, refunds, and troubleshooting, escalating complex financial concerns and reducing resolution time.
Onboarding and Client Success Specialist
Donna Nemir A+ Virtual Assistant
Feb 2022 - May 2023 (1 year 3 months)
Facilitated client onboarding and managed Shopify and WooCommerce accounts, handled orders, resolved stranded orders, tracked shipments, and sourced products with clear pricing to improve time-to-first-value.
Account Operations Specialist
Donna Nemir A+ Virtual Assistant
Sep 2020 - Feb 2022 (1 year 5 months)
Managed Amazon and Walmart seller accounts by handling buyer messages, orders, refunds, returns, inventory management, and account health monitoring to maintain seller performance.
Talent Acquisition Coordinator
Donna Nemir A+ Virtual Assistant
May 2019 - Sep 2020 (1 year 4 months)
Sourced and evaluated candidates, coordinated interviews with hiring managers, communicated process updates, and documented feedback to support hiring decisions and compliance.
Customer Relations Associate
Donna Nemir A+ Virtual Assistant
Apr 2018 - May 2019 (1 year 1 month)
Handled customer inquiries via email, phone, and live chat, maintained ongoing communication to enhance experience, and proactively resolved issues to prevent escalation.
Product Acquisition Analyst
Donna Nemir A+ Virtual Assistant
Oct 2017 - Apr 2018 (6 months)
Analyzed product sourcing data to identify trends in supplier preferences and demand, and developed strategies to improve sourcing efficiency and reduce costs.
Education
Degrees, certifications, and relevant coursework
Donna Mae hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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