Donia Hassan
@doniahassan
Business development and customer experience leader with insurance, automotive, and training expertise.
EgyptWhat I'm looking for
I am a business development consultant, certified trainer and licensed independent insurance broker with 11 years' experience across the automotive and insurance sectors. I have founded consultancy and training companies, led quality-control and customer-service teams, and prepared training packages that improved performance and customer satisfaction.
My work combines hands-on customer relations, KPI and CSI reporting, SAP and MASK system use, and training delivery (T.O.T., B.T.B.). I am outcome-focused, skilled at coaching teams, resolving escalations quickly, and building action plans that raise service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Founder & Owner
Sky Visa Zharaa Elmaadi
Mar 2024 - Present (1 year 8 months)
Founded a visa and tourism consultancy providing immigration and travel services; established operations and client intake in Mar 2024.
Founder & Owner
Elite Consulting Academy
Jan 2024 - Present (1 year 10 months)
Established a business development and training company in Jan 2024 delivering corporate training, FRA-certified insurance training, and consultancy to improve organizational performance.
Quality Control & Customer Service Supervisor
Tasaheel / Tharwa & AXA Insurance
Dec 2021 - Nov 2023 (1 year 11 months)
Led a team of customer service agents (Dec 2021–Nov 2023), conducting evaluations, creating action plans, and improving service quality and customer satisfaction across insurance operations.
Customer Relations Specialist
Al-Mansour Automotive
Dec 2015 - Oct 2019 (3 years 10 months)
Handled customer inquiries, resolved complaints within 48 hours, prepared monthly CSI and KPI reports, and coordinated with OEM teams for quality and service reporting (Dec 2015–Oct 2019).
Customer Service Representative
Al-Awad Group Automotive
Aug 2014 - Nov 2015 (1 year 3 months)
Managed post-service follow-up, updated CSI reports, coordinated escalations with the main company, and ensured timely issue resolution (Aug 2014–Nov 2015).
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor's Degree, Philosophy
2010 - 2014
Bachelor's degree in Arts, Philosophy department with coursework relevant to customer service and communication, graduated in 2014.
AUAin Shams University
Certificate, Training / Professional Development
Certified trainer through Ain Shams University in training programs focused on training of trainers and professional development.
Financial Regulatory Authority (Egypt)
Certification, Insurance / Financial Services
Certified Insurance Specialist and licensed Independent Insurance Broker accredited by the Financial Regulatory Authority.
Availability
Location
EgyptAuthorized to work in
Job categories
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