Donabelle Manaig
@donabellemanaig
Dedicated Virtual Assistant committed to providing exceptional customer support and assistance.
What I'm looking for
Hello! I'm Dona, a passionate and organized Virtual Assistant with a background in customer service. I thrive in fast-paced environments where I can utilize my multitasking abilities and problem-solving skills to ensure smooth operations and client satisfaction.
With excellent communication skills, both verbal and written, I am proficient in Microsoft Office suite and Google Workspace. I possess strong attention to detail and organizational abilities, allowing me to prioritize tasks and manage time effectively.
I am a quick learner and adaptable to new tools and technologies, with experience in customer relationship management (CRM) software. I am committed to providing informed support and guidance to clients, ensuring their needs are met with accuracy and reliability.
Experience
Phonebanker Specialist
Bank of the Philippine Islands
Feb 2023 - Jul 2023 (5 months)
Handled inbound and outbound calls from customers regarding account inquiries, transactions, and general banking services.
Process Associate
Coforge BPS
Jul 2020 - Dec 2022 (2 years 5 months)
Reviewed and processed applications for auto and home insurance policies, ensuring all required information is accurate and complete.
Customer Service Advocate
Optum Global Solutions
Jul 2019 - Jul 2020 (1 year)
Handled inbound and outbound calls, emails, and other communication channels promptly and professionally. Stayed informed about healthcare policies, procedures, and industry trends to provide informed support and guidance.
Tech stack
Learn about the tools and technologies that Donabelle likes to use.
Availability
Location
Authorized to work in
Salary expectations
Social media
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