Dominique Smith
@dominiquesmith2
I lead cross-functional programs, improve operations, and strengthen small-business engagement across public-sector and healthcare environments.
United StatesWhat I'm looking for
At BREC, I lead strategy, operations, outreach, and continuous improvement for an organization-wide small business engagement program. I increased small-business contracting and preparedness outcomes by 17.9% within 12 months through targeted engagement, education, process improvements, and capacity-building initiatives.
I've also supported healthcare plan administration at Blue Cross and Blue Shield of Louisiana, resolving enrollment, eligibility, billing, and configuration issues. I translate organizational priorities into structured initiatives, training, stakeholder responsibilities, and measurable deliverables.
Experience
Work history, roles, and key accomplishments
Small Business Program Manager
BREC
Mar 2024 - Present (2 years 7 months)
Leads strategy, operations, outreach, and continuous improvement for an organization-wide small business engagement program.
Partners with executive leadership, purchasing, department leaders, community organizations, and vendors to strengthen participation and organizational access.
Increased small business contracting and preparedness outcomes by 17.9% within 12 months through targeted e
Licensed Massage Therapist
The Retreat (Baton Rouge Day Spa)
Oct 2021 - Aug 2025 (3 years 10 months)
Worked as Licensed Massage Therapist at The Retreat (Baton Rouge Day Spa).
Health Benefits & Enrollment Specialist
Aug 2019 - Nov 2021 (2 years 3 months)
Supported employer group and self-funded/ASO healthcare plan administration across enrollment, eligibility, billing, and plan configuration operations.
Operationalized completed group contracts by establishing and maintaining plan configurations used to administer health, dental, vision, and ancillary benefits.
Reconciled eligibility, enrollment, delinquency, reinstatement, billing, and ac
Administered enrollment and billing transactions for employer-sponsored health, dental, vision, and ancillary benefit plans, maintaining accurate eligibility and account records.
Worked as Account Advisor at Blue Cross and Blue Shield of Louisiana.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Business/Commerce, General
GPA: 3.84
Sophia Learning
Public Speaking (COMM1002 - 2023)
Issued Jun 2026
University of Phoenix
Relationship Building
Issued Oct 2025
Sophia Learning
Managerial Accounting (BUSI1011)
Issued Nov 2025
Sophia Learning
Project Management (PM1001 - 2022)
Issued Nov 2025
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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