Dodelene Lubin
@dodelenelubin
Customer support specialist with a passion for problem-solving.
What I'm looking for
I am a dedicated customer support specialist with over 5 years of experience in managing high volumes of inquiries across various platforms. My commitment to providing exceptional service is reflected in my 98% satisfaction rate, achieved through effective troubleshooting and compassionate communication. I thrive in fast-paced environments, where I can leverage my technical skills to streamline workflows and enhance customer experiences.
In my recent role as a Digital Research Analyst, I successfully processed and analyzed large datasets, improving efficiency by 20%. My attention to detail allowed me to develop automated systems for data categorization, ensuring accuracy and compliance. I also have experience as an Executive Assistant, where I managed executive scheduling and communications, coordinating over 200 appointments with precision.
My background in customer service has equipped me with the skills to handle complex inquiries and provide compassionate support, even in stressful situations. I am passionate about using my administrative expertise and tech-savvy problem-solving skills to help teams focus on their core missions, particularly in the veterinary field.
Experience
Work history, roles, and key accomplishments
Digital Research Analyst
Drive Agency
Oct 2023 - Mar 2025 (1 year 5 months)
Processed and analyzed large datasets with a 20% improvement in efficiency, ensuring accuracy and compliance. Developed automated systems for data categorization, demonstrating strong attention to detail and maintained secure records for stakeholder accessibility.
Executive Assistant & Social Media Manager
Simon Rosenberg
Nov 2022 - Apr 2023 (5 months)
Managed executive scheduling and communications, coordinating over 200 appointments with meticulous attention to detail. Developed organizational systems for digital assets and served as the first point of contact for inquiries.
Claims Adjudicator
Florida Department of Economic Opportunity
Jul 2021 - Feb 2022 (7 months)
Processed over 50 daily customer claims, resolving complex inquiries with a 98% satisfaction rate. Maintained 90% accuracy in documentation while adhering to strict compliance regulations and provided compassionate service to customers.
Field Organizer
Biden for President
Aug 2020 - Nov 2020 (3 months)
Led training sessions for over 50 volunteers on effective customer engagement techniques. Managed inventory of promotional materials and collected customer feedback to improve campaign strategies.
Education
Degrees, certifications, and relevant coursework
Florida State University
Bachelor of Arts, International Affairs & Sociology
2016 - 2020
Studied International Affairs and Sociology with a concentration in Economics, gaining insights into global issues, economic policies, and sociological impacts on society.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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