Dodelene LubinDL
Open to opportunities

Dodelene Lubin

@dodelenelubin

Customer support specialist with a passion for problem-solving.

United States

What I'm looking for

I am looking for a role that values compassionate communication and offers opportunities for growth.

I am a dedicated customer support specialist with over 5 years of experience in managing high volumes of inquiries across various platforms. My commitment to providing exceptional service is reflected in my 98% satisfaction rate, achieved through effective troubleshooting and compassionate communication. I thrive in fast-paced environments, where I can leverage my technical skills to streamline workflows and enhance customer experiences.

In my recent role as a Digital Research Analyst, I successfully processed and analyzed large datasets, improving efficiency by 20%. My attention to detail allowed me to develop automated systems for data categorization, ensuring accuracy and compliance. I also have experience as an Executive Assistant, where I managed executive scheduling and communications, coordinating over 200 appointments with precision.

My background in customer service has equipped me with the skills to handle complex inquiries and provide compassionate support, even in stressful situations. I am passionate about using my administrative expertise and tech-savvy problem-solving skills to help teams focus on their core missions, particularly in the veterinary field.

Experience

Work history, roles, and key accomplishments

FO

Claims Adjudicator

Florida Department of Economic Opportunity

Jul 2021 - Feb 2022 (7 months)

Processed over 50 daily customer claims, resolving complex inquiries with a 98% satisfaction rate. Maintained 90% accuracy in documentation while adhering to strict compliance regulations and provided compassionate service to customers.

Education

Degrees, certifications, and relevant coursework

Florida State University logoFU

Florida State University

Bachelor of Arts, International Affairs & Sociology

2016 - 2020

Studied International Affairs and Sociology with a concentration in Economics, gaining insights into global issues, economic policies, and sociological impacts on society.

Tech stack

Software and tools used professionally

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Dodelene Lubin - Digital Research Analyst - Drive Agency | Himalayas