At IBM, I drive global ocean freight procurement, using competitive RFQs, market benchmarking, and carrier negotiations to deliver freight cost savings within my first two months.
Across a decade at DHL Express India, I managed international shipment tracing, customs coordination, consolidator accounts, and high-value banking clients. I improved service delivery through KPI monitoring, root-cause analysis, SOP improvements, and SLA-focused escalation management.
I'm a certified Project Management Professional and Agile Scrum Master who combines freight market insight, FSP collaboration, and data-driven reporting to improve cost, lead time, reliability, and customer experience.
