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Divya Shukla

@divyashukla3

International customer support professional at TaskUs, resolving Amazon US customer issues and supporting new joiners.

At TaskUs, I handled customer interactions for the Amazon US / Premium Customer Support process, resolving product, service, delivery and account concerns. I managed complex and escalated cases through resolution or follow-up, documenting interactions in Zendesk and CRM workflows.

For the Samsung process at Teleperformance, I supported international customers with product and service queries, explained information clearly and escalated cases when specialized assistance was needed. I also supported and guided new joiners at TaskUs as they learned customer-handling standards.

In international logistics, brokerage and dispatch, I coordinated with clients, brokers, carriers and dispatch partners on freight opportunities and shipment updates. I also trained learners in IELTS-focused speaking, pronunciation, vocabulary and practical conversation.

Experience

Work history, roles, and key accomplishments

Client / Carrier Coordinator

International Logistics, Brokerage & Dispatch

Jan 2023 - Jan 2026 (3 years)

Managed daily communication with international clients, brokers, carriers and dispatch partners, primarily supporting North American logistics operations. Coordinated freight opportunities, shipment information, pickup and delivery requirements, carrier communication and ongoing status updates.

Logistics Brokerage Dispatch Client Communication Carrier Coordination Negotiation Time Management Problem Solving

Customer Support Associate

TaskUs

Oct 2023 - Jan 2025 (1 year 3 months)

Handled inbound and outbound customer interactions for an international Amazon customer-support process, resolving product, service, delivery and account-related concerns. Managed complex and escalated interactions while maintaining ownership of cases through appropriate resolution or follow-up.

Zendesk CRM AFM Customer Service Issue Resolution Escalation Management Empathy Communication Skills Documentation FCR AHT QA

International Customer Support

Teleperformance

Supported international customers for the Samsung process, handling product/service queries and providing clear, professional assistance. Used active listening and structured questioning to understand customer needs and identify appropriate resolutions.

Customer Service Active Listening Communication Skills Documentation Escalation Management Problem Solving

IELTS Trainer

English Language & Communication Training

Trained learners in IELTS-focused English communication, particularly speaking, pronunciation, vocabulary and practical conversation skills. Personalized explanations and feedback according to each learner's level, confidence and communication needs.

IELTS English Communication Public Speaking Training Coaching Feedback