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Divyanshu Tilwaria

@divyanshutilwaria

Message

Operations leader specializing in no-code automation and AI-assisted workflows.

India

Message

What I'm looking for

I seek a remote role where I can lead operations, implement no-code automation and AI workflows, mentor distributed teams, and drive measurable quality and productivity improvements.

I am an operations professional with 7+ years' experience optimizing remote, data-driven workflows for global tech startups. Leveraging an MCA background, I design logic-driven SOPs, implement no-code automation, and use LLMs to streamline onboarding and reduce errors, consistently exceeding productivity benchmarks.

I've led cross-functional squads and mentored distributed teams, driving measurable quality improvements (e.g., reducing transcription errors by 30% and achieving 99%+ accuracy on audits). I focus on scalable process design, team enablement, and pragmatic AI integration to improve SLA adherence and operational resilience.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations Specialist

Current

Woflow Inc.

Nov 2021 - Present (4 years 2 months)

Led operations and QA initiatives as Remote Operations Associate & QA Lead, improving team output up to 149% above average and reducing transcription errors by 30% through SOP and workflow design. Implemented LLM-assisted training to shorten onboarding and acted as team lead managing SLAs and surge handling.

Operations Management Quality Assurance Prompt Engineering Lucidchart SLA Management

Quality Assurance Specialist

Woflow Inc.

May 2020 - Nov 2021 (1 year 6 months)

Audited large-scale menu data with 99%+ accuracy, structured complex data into system-ready formats, and designed feedback loops that improved junior transcribers' quality scores. Contributed to calibration sessions and continuous process improvements.

Data Auditing Data Structuring Process Improvement Google Workspace Jira Data Integrity

Team Lead

Cubatic Technologies

Aug 2016 - May 2020 (3 years 9 months)

Led development and operations for a technical team, trained and mentored junior developers, and automated SOPs to reduce downtime and improve delivery consistency while liaising with analysts and clients to meet project requirements.

Team Leadership Technical Operations Mentoring Process Automation Requirement gathering