I'm looking for a Product Manager role where I can solve real customer problems, work closely with cross-functional teams, and build impactful products. I want to contribute my 9+ years of B2B SaaS experience while growing as a product leader in a customer-focused, fast-paced environment that values innovation, ownership, and continuous learning.
Looking for a job
Divya Kumar
@divya_kumar
Product Manager with 9+ years delivering AI-assisted onboarding, retention, and monetization outcomes in SaaS.
IndiaWhat I'm looking for
I’m a product-focused SaaS professional with 9+ years of experience turning customer insights into product outcomes. I lead onboarding, retention, and monetization initiatives with a bias for shipping, learning fast, and validating impact.
In my recent roles, I built a 0→1 onboarding module that increased onboarding completion by 82% and launched a revenue-generating “Jumpstart” onboarding program—driving 18% incremental revenue and 30% faster time-to-value. I also reduced churn by 35% (22%→14.3%), retaining $1.1M in revenue through a Quarterly Retention Program with structured check-ins and AI-assisted churn-risk scoring.
I pair strong product fundamentals (PRD writing, product analytics, cohort/funnel analysis, and A/B testing) with technical collaboration—defining user stories and success metrics, validating APIs and integrations with Postman, and aligning stakeholders through Agile/Scrum execution. I’m currently pursuing my AI-First Product Management certification (Airtribe), and I bring that same mindset—AI-assisted research plus clear prioritization—to every roadmap decision.
Experience
Work history, roles, and key accomplishments
Translated recurring customer feedback into clustered, AI-assisted product insights to shape roadmap prioritization and feature discovery. Defined user stories and acceptance criteria, monitored adoption/activation/retention KPIs, and validated API/integration behavior using Postman.
Team Lead, Product Customer Support
Zoho Corporation
Sep 2017 - Feb 2024 (6 years 5 months)
Led customer support product initiatives, including a 0→1 onboarding module that improved onboarding completion by 82% and a monetized tiered Jumpstart program that drove 18% incremental revenue and 30% faster time-to-value. Designed and launched a Quarterly Retention Program using AI-assisted churn-risk scoring to reduce churn by 35% and support additional CSAT and revenue improvements.
Provided application support and resolved production issues while partnering cross-functionally to maintain operational efficiency and customer satisfaction. Gathered functional requirements and configured GL account determination, warehouses, and cost centers to streamline financial operations.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Technology, Information Technology
Earned a B.Tech in Information Technology from Anna University, graduating in 2014.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Portfolio
divyakumarpmjourney.netlify.appSalary expectations
150k-200k USD
Social media
Job categories
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