Open to opportunities

Dishani Chakraborty

@dishanichakraborty

Senior Customer Success Associate driving B2B customer satisfaction with Salesforce expertise and strategic communication.

India

Message

What I'm looking for

I’m looking for a customer success role where I can own accounts end-to-end, improve processes, and use Salesforce to resolve escalations—partnering cross-functionally to drive measurable CSAT, retention, and growth.

I’m a Senior Customer Success Associate with a proven track record of delivering a 95% CSAT rate through tailored support, proactive problem-solving, and strong account ownership. As the dedicated single point of contact for major Dental Support Organizations (DSOs), I manage end-to-end operations and ensure timely issue resolution across multiple B2B clinic locations.

I partner closely with Sales and internal teams to manage account transitions, uncover strategic service upgrade opportunities, execute account updates, and resolve billing disputes through finance collaboration. Previously, I led and mentored customer service teams at Tata Consultancy Services, improving operational efficiency through process optimization while maintaining high service standards under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Carestream Dental LLC

Jul 2024 - Present (1 year 11 months)

Achieved a 95% customer satisfaction (CSAT) rate by delivering tailored support solutions and proactive problem-solving. Served as a dedicated single point of contact for major Dental Support Organizations (DSOs), managing end-to-end issue resolution and partnering with Sales and Finance to support upgrades and billing/payment disputes.

Customer Success Account Management Salesforce Stakeholder Management Escalation Management Process Optimization Billing Disputes Contract Management

Customer Success Associate (Intern)

RecruiterFlow

Jan 2024 - Feb 2024 (1 month)

Troubleshot and resolved complex user issues quickly to ensure a seamless platform experience and high client satisfaction. Collaborated with users to implement custom features, supported recruitment automation and platform usability, and documented client workflows for internal reference.

Customer Success Troubleshooting User Support Client Relationship Management Client Workflow Documentation

Senior Customer Service Specialist

Tata Consultancy Services

May 2019 - Sep 2023 (4 years 4 months)

Led and mentored customer service teams, consistently exceeding operational targets and compliance standards. Managed escalated customer inquiries, implemented process improvements to enhance service delivery and customer satisfaction, and provided technical guidance to streamline workflows.

Customer Service Team Leadership Escalation Management Process Improvement & Compliance Technical Customer Support Customer Satisfaction