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Diptanshu Murmu

@diptanshumurmu

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Government computer operations clerk focused on customer service excellence.

India

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What I'm looking for

I want a role where I can apply computer operations and strong customer service skills, manage work under pressure, and support users with efficient systems—using Microsoft Office, clear communication, and structured project strategies to improve satisfaction.

I’m a dedicated professional with over 5 years of experience in the government sector, focused on computer operations and customer service. As a CKCO (Clerkwith Knowledge of Computer Operations), I combine structured project work with clear communication to deliver timely, accurate support.

In my current role with the Labour Department, I developed an efficient computer network to handle many connected users with minimal latency, and I created a knowledge base of frequently asked questions for immediate customer solutions. I also represent the department as a Nodal Officer in the Duare Sarkar Campaign, where I greet and assist visitors, draft and edit documents, and respond to inquiries professionally.

I’ve led initiatives that improved results, including a 20% increase in customer loyalty and a 42% customer satisfaction rate. I also bring complementary experience from sales training and content writing—developing sales playbooks, creating case studies/white papers/webinars, ensuring copyright compliance, and performing end-to-end testing.

Experience

Work history, roles, and key accomplishments

Current

CKCO Clerk

Current

Government of West Bengal

Feb 2021 - Present (5 years 5 months)

Worked as a CKCO Clerk with Knowledge of Computer Operations for the Labour Department, delivering computer-topic lectures and creating a FAQ knowledge base. Developed a computer network to support many connected users with minimal latency.

Computer Networking Customer Support Knowledge Base Microsoft Office

Nodal Officer

Sarenga Block

Feb 2021 - Jul 2022 (1 year 5 months)

Served as Nodal Officer representing the Labour Department in the Duare Sarkar campaign, greeting and assisting visitors and responding to customer inquiries. Facilitated professional development workshops and resolved complaints to improve customer satisfaction and loyalty.

Customer Service Workshop Facilitation Complaint Resolution

Duty Free Sales Representative

Flemingo Duty Free

Jan 2017 - Mar 2017 (2 months)

Worked as a Duty Free Sales Representative at Netaji Subhas Chandra Bose International Airport, developing sales training and using sales techniques to build customer relationships and close sales. Managed a team and created a standardized sales playbook.

Sales Training Sales Strategy Customer Relationship Management Team Leadership Sales Closing

Freelancer Content Writer

UnfoldingFacts.com

Led content writing for the blog/website, including case studies, white papers, and webinars. Ensured content accuracy and compliance with copyright laws and performed end-to-end testing to verify system components.

Content Writing Case Studies Webinars End To End Testing