Dione D'Souza
@dionedsouza
HR service delivery professional with 4+ years at Accenture, delivering compliant background verification, privacy-first reporting, and fast query resolution.
IndiaWhat I'm looking for
I’m an HR service delivery professional with 4+ years of experience at Accenture, specializing in background verification operations, HR reporting, and cross-functional stakeholder coordination. I manage a shared team mailbox, responding to candidates, employees, and stakeholders within defined turnaround times while ensuring accuracy and compliance with company policy before cases progress.
I’m trusted to extract and prepare masked and unmasked reports with strict data-privacy discipline, maintaining confidentiality through appropriate PII data-handling protocols. I also act as the mediator between internal teams, external vendors, and stakeholders to resolve discrepancies, keep records up to date, and improve case velocity—using AI tools like Copilot, ChatGPT, Claude, and Gemini to draft responses and summarize case details.
Experience
Work history, roles, and key accomplishments
HR service delivery associate
Accenture
Apr 2021 - Present (5 years 2 months)
Managed shared mailbox queries from candidates, employees, and stakeholders within SLA timelines. Conducted BGV checks, ensured compliance, and maintained case records. Generated client reports while safeguarding PII. Coordinated with teams and vendors to resolve issues, tracked case progress, trained team members, and leveraged AI tools to improve efficiency and productivity.
HR Intern
Selligence Solutions Private Limited
Apr 2020 - Jun 2020 (2 months)
Assisted with recruitment, onboarding, and interview scheduling for multiple concurrent roles by coordinating timely candidate communication. Supported HR administration and maintained accurate employee documentation with strict confidentiality.
Education
Degrees, certifications, and relevant coursework
St. Joseph's Institute of Management
Post Graduate Diploma in Management (PGDM), Management
Completed a Post Graduate Diploma in Management (PGDM) at St. Joseph's Institute of Management in Bangalore in 2021.
St. Aloysius College
Bachelor of Commerce (B.Com), Commerce
Completed a Bachelor of Commerce (B.Com) at St. Aloysius College in Mangalore in 2019.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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