Open to opportunities

Dina Eladl

@dinaeladl

Message

Experienced banking professional with a focus on customer service management.

United States

Message

What I'm looking for

I am looking for a challenging role that allows me to leverage my banking experience and develop my skills further.

I am a dedicated banking professional with over 15 years of experience in customer service and operations management. My career began at Ahli United Bank, where I honed my skills in retail banking and operations. Currently, I serve as the Service & Control Manager at Emirates NBD Egypt, where I lead a team to ensure compliance and high-quality service delivery.

Throughout my career, I have been recognized for my commitment to excellence, winning the 'Going the Extra Mile' performance award nine times. My role involves overseeing cash operations, managing branch expenses, and coaching my team to achieve our goals. I have successfully led system migration projects and have been a compliance champion, ensuring that all procedures are followed diligently.

Experience

Work history, roles, and key accomplishments

Current

Service & Control Manager

Current

Emirates NBD Egypt

Jul 2012 - Present (12 years 10 months)

As Service & Control Manager, I oversee cash operations and compliance, ensuring high-quality service and adherence to procedures. I lead and motivate my team to achieve goals, manage branch expenses, and handle client complaints effectively.

Cash Management Compliance Team Leadership Customer Service Operations Management Reporting Problem Solving Training Communication Analytical Skills

Customer Service Operations

Emirates NBD Egypt

Feb 2009 - Jul 2012 (3 years 5 months)

In the Customer Service Operations role, I managed daily operations, ensuring compliance and high service quality while addressing client inquiries and complaints.

Customer Service Operations Management Compliance Problem Solving Communication Teamwork Reporting Training Analytical Skills

Customer Service – Retail & Operations

Ahli United Bank

Aug 2004 - Feb 2009 (4 years 6 months)

In my role at Ahli United Bank, I provided customer service and managed retail operations, focusing on client satisfaction and operational efficiency.

Customer Service Customer Operations Communication Problem Solving Teamwork Compliance Time Management Detail Oriented Organizational Skills

Education

Degrees, certifications, and relevant coursework

Mansoura University

Bachelor of Commerce, Accounting

1999 - 2003

Graduated with a Bachelor's degree in Commerce from the Accounting Department (English Section). Developed a strong foundation in accounting principles and practices.