At Microsoft, I built the team’s first AI-powered RCA Bot to automate production incident analysis, synthesize diagnostic signals, and provide actionable mitigation guidance. I also automated troubleshooting workflows by enriching feedback with CD-bundle and rollout metadata.
I engineered secure, cloud-ready services across GCCH/MISE and Service Fabric. I eliminated production HTTP 414 failures by raising the supported query length to 10K, and post-deployment validation showed the error count dropped to zero.
At Paytm, I enabled the first pan-India ONDC launch by integrating authentication and serviceability capabilities. I also improved delivery ETA accuracy by 30% with configurable merchant-level calculations and reduced API security threats by 50%+ by identifying attack vectors and integrating Akamai protections.
