Open to opportunities

Dila Göncü

@dilagnc

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Sales engineer with expertise in customer relations and operations.

Turkey

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What I'm looking for

I seek a dynamic role that fosters growth and values customer engagement.

I am a dedicated sales engineer with a strong background in customer relationship management and operations. My recent experience at Anka Teknik Plastik involved developing and maintaining relationships with key accounts, documenting customer complaints, and preparing sales reports for upper management. I thrive in collaborative environments, working closely with sales teams to understand customer requirements and promote products effectively.

In addition to my sales experience, I have a solid foundation in operations management from my roles in the tourism sector. At Lemar Tour, I successfully planned and organized customized tours, managed vehicle procurement, and ensured profitability through effective account management. My academic background in Materials Science and Engineering from İzmir Katip Çelebi University further enhances my analytical skills and technical knowledge, making me a valuable asset in any team.

Experience

Work history, roles, and key accomplishments

Operations Executive

Lemar Tour

Jun 2024 - May 2024 (-1 years 11 months)

Planned and organized customized tours, arranged transfer schedules, managed vehicle procurement, and handled account management with sub-agencies to ensure profitability.

Tour Planning Account Management Customer Service

Sales Engineer

Anka Teknik Plastik

Mar 2023 - Aug 2023 (5 months)

Developed and maintained relationships with key accounts, documented customer complaints, and prepared sales reports. Collaborated with the sales team to understand customer requirements and promote products, while managing event organization and CRM data.

Customer Relationship Management Sales Reporting Data Analysis Team Collaboration

Intern

Izmir Institute of Technology

Dec 2022 - Oct 2022 (-1 years 10 months)

Performed various analyses including SEM, Optical Microscope, and XRF. Reported findings according to requested specifications.

SEM XRF XRD Reporting

Operations Executive

Atik Tourism

Sep 2021 - Sep 2021 (0 months)

Managed guest flow through the Sejour system, performed cost control for transfers, and planned vehicle allocations for private tours.

Cost Control Vehicle Allocation Customer Service

Organizational and Financial Volunteer

Marmaris Fire 2021

Jul 2021 - Aug 2021 (1 month)

Collaborated with local institutions to organize financial and humanitarian aid for the Marmaris Fire, establishing networks for proper aid distribution and reporting.

Financial Management Humanitarian Aid Networking Reporting