Open to opportunities

digdem sahin

@digdemsahin

I improve digital customer experiences, technical support operations, and portfolio service across high-volume channels.

Turkey

Message

What I'm looking for

I'm looking for a customer experience, digital support, or operations role where I can improve end-to-end service, solve technical issues, coordinate cross-functional workflows, and build customer loyalty.

At Kärcher Turkey, I managed omni-channel digital support across Home & Garden and Professional products, helping customers through live chat, email, and social media.

I provided technical guidance on high-pressure washers, steam cleaners, and industrial vacuum systems while coordinating warranty, service-center, and spare-part processes with service, logistics, and sales teams. I also supported customers with VAT, campaign terms, and digital sales workflows.

Previously, I managed high-volume crypto portfolio and client-relations operations at Bitexen Crypto and handled 24/7 emergency support, technical troubleshooting, billing, and retention at Pronet Security Services.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist Digital Support Operations

Kärcher Turkey

Aug 2022 - Apr 2026 (3 years 8 months)

Managed omni-channel written communication strategies and digital support operations for Home & Garden and Professional product segments. Provided expert technical product consultancy and streamlined after-sales coordination to enhance customer loyalty.

Omni Channel Support Digital Support Live Chat Email Social Media Product Consulting Warranty Processes Customer Experience CRM Systems

Education

Degrees, certifications, and relevant coursework

Anadolu University

Bachelor of Science, Business Administration

2018 -

Pursued a Bachelor of Science in Business Administration, with coursework in business administration, marketing management, supply chain management, and strategic management.