At Traffic Tech, I developed reports to flag possible delays that could affect customer scores and help present possible solutions. I also communicated with carriers to get updates or provide instructions in a timely manner.
At Lean Solutions Group, I coordinated inbound and outbound operations for Mexico, the United States, and Canada. I organized and sent documentation, checked load statuses, updated the internal system, and kept in touch with sales teams and customers.
I also supported the entry of new agents by assisting the operations area at Lean Solutions Group. Before that, at Teleperformance, I assisted transportation customers through voice, email, and chat, and supported payment activities as part of the back-office team.
I studied Industrial Engineering at Politecnico Grancolombiano. My experience includes supply chain work and entry-level data management and information systematization software.
