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dicucuk harahap

@dicucukharahap

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IT Operations and Technical Support professional specializing in POS, application support, and system troubleshooting.

Indonesia

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What I'm looking for

I am seeking IT Operations or Application Support roles where I can apply POS and system troubleshooting skills, collaborate cross-functionally, and improve operational reliability.

I am an IT Operations and Technical Support professional with hands-on experience maintaining POS systems, digital operations, and business application workflows.

As Operations Manager at Singgah Kita Coffee, I supported daily digital operations, solved POS incidents, ensured transaction reliability, and maintained operational documentation and processes.

I have developed web-based POS and business applications using React and JavaScript, implemented REST API integrations, performed debugging, and focused on usability and workflow efficiency.

I hold certifications including Google IT Support, Meta Advanced React, and IBM Key Technologies for Business, and I am seeking roles in IT Operations, Technical Operations, or Application Support where I can apply my troubleshooting, coordination, and frontend fundamentals.

Experience

Work history, roles, and key accomplishments

Operations Manager

Singgah Kita Coffee

Jan 2020 - Jan 2025 (5 years)

Managed daily digital operations and POS workflows, troubleshooting incidents to ensure transaction reliability and minimize system disruptions across high-activity retail environments.

Documentation Root Cause Analysis Workflow Optimization

Contract Consultant

PT. Supra Rent Car

Jan 2015 - Apr 2016 (1 year 3 months)

Coordinated with corporate clients on operational requirements and supported structured workflows and documentation to resolve coordination issues and improve client operations.

Documentation

Frontend / Business Application Developer

Singgah Kita Coffee

Developed web-based POS and business applications using React and JavaScript, implemented REST API integrations, and debugged application behavior to improve usability and workflow efficiency.