dicucuk harahap
@dicucukharahap
IT Operations and Technical Support professional specializing in POS, application support, and system troubleshooting.
What I'm looking for
I am an IT Operations and Technical Support professional with hands-on experience maintaining POS systems, digital operations, and business application workflows.
As Operations Manager at Singgah Kita Coffee, I supported daily digital operations, solved POS incidents, ensured transaction reliability, and maintained operational documentation and processes.
I have developed web-based POS and business applications using React and JavaScript, implemented REST API integrations, performed debugging, and focused on usability and workflow efficiency.
I hold certifications including Google IT Support, Meta Advanced React, and IBM Key Technologies for Business, and I am seeking roles in IT Operations, Technical Operations, or Application Support where I can apply my troubleshooting, coordination, and frontend fundamentals.
Experience
Work history, roles, and key accomplishments
Operations Manager
Singgah Kita Coffee
Jan 2020 - Jan 2025 (5 years)
Managed daily digital operations and POS workflows, troubleshooting incidents to ensure transaction reliability and minimize system disruptions across high-activity retail environments.
Contract Consultant
PT. Supra Rent Car
Jan 2015 - Apr 2016 (1 year 3 months)
Coordinated with corporate clients on operational requirements and supported structured workflows and documentation to resolve coordination issues and improve client operations.
Frontend / Business Application Developer
Singgah Kita Coffee
Developed web-based POS and business applications using React and JavaScript, implemented REST API integrations, and debugged application behavior to improve usability and workflow efficiency.
Education
Degrees, certifications, and relevant coursework
Universitas Terbuka
Bachelor of Law, Law
Grade: 3.26
Pursuing a Bachelor of Law with expected graduation in 2026/2027 and a reported GPA of 3.26.
dibimbing.id Front-End Web Development Bootcamp
Bootcamp Certificate, Front-End Web Development
2025 - 2026
Completed a Front-End Web Development bootcamp covering React, JavaScript, HTML/CSS, and related tooling.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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