Diane Nichol Dela Peña
@dianenicholdelapea
Loan reviewer at EMAPTA Philippines who validated closing documents, tracked disclosures, and updated loan statuses.
PhilippinesWhat I'm looking for
At EMAPTA Philippines, I reviewed loan closing documents for accurate information, indexed documents to their proper placeholders, and checked disclosure tracking. I also followed up with third parties for missing or incomplete documents and updated loan statuses through an internal communication log.
At Accenture Philippines, I supported the end-to-end process for customer credits and sales orders through collection and payment application, including revenue and cash flow support and billing process streamlining. At Concentrix Philippines, I handled inbound and outbound calls and worked to resolve customer complaints and concerns.
Experience
Work history, roles, and key accomplishments
Loan Reviewer
EMAPTA Philippines
Sep 2022 - Nov 2024 (2 years 2 months)
Validated closing documents and indexed them to proper placeholders. Checked disclosure tracking, updated loan statuses, and coordinated with third parties to obtain missing documents.
Handled outbound and inbound calls, providing excellent customer service and resolving customer complaints and concerns.
Managed end-to-end processes for customer credits and sales orders, supporting revenue and cash flow. Streamlined billing processes and resolved routine problems by following guidelines.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor Degree, Accounting Technology
2016 - 2020
Pursued a Bachelor Degree in Accounting Technology. Recognized as Dean's Lister for the school year 2019-2020.
Llano High School
High School Diploma, Secondary Education
2009 - 2013
Completed high school with a diploma in Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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