Open to opportunities

Diane Nessinger

@dianenessinger

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Detail-oriented authorization coordinator with extensive healthcare experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

I am an experienced authorization coordinator with a strong background in healthcare administration, particularly in managing patient access and insurance verification processes. My recent role at Northeast Hospital involved working with advanced imaging work queues, where I efficiently verified insurance coverage and ensured that all necessary authorizations were obtained for various medical exams. My meticulous attention to detail and ability to navigate complex insurance systems have allowed me to streamline processes and enhance patient care.

Throughout my career, I have held various positions that have honed my skills in patient access and insurance authorization. At North Shore Physicians Group, I managed appointment scheduling for multiple providers while ensuring compliance with COVID protocols. My experience as a Patient Access Coordinator at Tobias & Battite Hearing Wellness further solidified my expertise in patient interaction and administrative duties. I pride myself on my ability to communicate effectively with patients and healthcare professionals alike, ensuring a seamless experience for all parties involved.

Experience

Work history, roles, and key accomplishments

Authorization Coordinator

Northeast Hospital/Beverly Hospital

Jun 2022 - Present (3 years 1 month)

Managed authorization processes for various medical imaging procedures, including CT Scans, MRI, and Nuclear Medicine, by verifying insurance, creating referrals, and obtaining necessary authorizations. Collaborated with insurance companies and physician offices to ensure accurate CPT codes, dates, and exam information.

Insurance Verification Authorization Medical Imaging

Patient Access Representative

North Shore Physicians Group

May 2021 - Present (4 years 2 months)

Managed daily appointment schedules for multiple providers, ensuring accurate scheduling and addressing patient inquiries. Handled incoming calls, processed prescription refills, and managed patient check-ins, including demographic verification and copayment collection.

Appointment Management Patient Registration Insurance Verification Customer Service

Patient Access Coordinator / Office Manager

Tobias & Battite Hearing Wellness

Oct 2020 - Present (4 years 9 months)

Coordinated patient access and managed office operations, including scheduling appointments, handling incoming calls, and processing patient demographics and insurance information. Ensured strict adherence to COVID-19 protocols and managed financial transactions for services.

Counsel Ear System Appointment Management Patient Demographic Information Insurance Processing Office Management Payment Processing

Front Desk Representative / Insurance Authorization

North Shore Ears, Nose & Throat

Sep 2017 - Present (7 years 10 months)

Managed front desk operations and insurance authorizations, utilizing the EPIC system for patient protocol and chart preparation. Handled patient check-ins and check-outs, scheduled appointments, and interfaced with various stakeholders to ensure smooth office operations.

Epic Insurance Authorization Patient Check In Out Scheduling Customer Service

Birthplace Registrar / Insurance Authorization

North Shore Medical Center

Jan 1999 - Present (26 years 6 months)

Registered patients, updated demographic and insurance information, and obtained authorizations for admissions and procedures. Managed bed assignments, verified insurance for emergency and surgery cases, and scheduled appointments for various clinics.

Patient Registration Insurance Authorization Bed Placement Scheduling ISGOLD Huron