Diane Marie Legaspi

- Coached and mentored more than 15 associates, improving key performance indicators
- Developed coaching plans that increased customer satisfaction scores
- Maintained accurate performance records, documentation, and reports.
- Collaborated with leadership to improve operational processes and service quality.
- Managed multiple priorities while ensuring accuracy, compliance, and timely completion

- Supervised a team of 12 customer service associates in a high-volume environment.
- Prepared performance reports and monitored productivity metrics.
- Reduced customer escalations by 20% through coaching and proactive issue resolution.
- Assisted in onboarding, training, and developing new team members.
- Ensured compliance with company policies, documentation standards, and operational procedur

- Managed daily team operations while meeting service level agreements and quality standards.
- Provided real-time support for escalated customer concerns and documented resolutions using ticketing systems.
- Coordinated with cross-functional teams to resolve issues efficiently.
- Maintained accurate operational records and reports.

- Recorded vendor transactions and maintained accurate accounts payable records.
- Processed vendor invoices and prepared check payments in accordance with company procedures.
- Prepared and monitored Aging Reports and Taxes Payable reports.
- Maintained financial documentation supporting payment processing and accounting records.
- Ensured timely and accurate vendor payments while adhering to com

- Provided comprehensive executive administrative support to the Chief Operating Officer.
- Managed executive calendars, coordinating individual appointments, departmental meetings, executive meetings, and Board meetings.
- Organized meeting schedules, logistics, and maintained accurate records of appointments and executive commitments.
- Administered petty cash transactions and maintained accurat