Diane KAMANZI MUTIMUKEYE

Lead requirements discovery and functional analysis for payment, core-banking, digital-channel, and operational enhancements. Coordinate payment and system integrations across T24, Sybrin, SWIFT, and other channels, and manage UAT and production readiness.

Led business analysis for core-application and digital-banking initiatives, facilitating stakeholder workshops and translating operational needs into system requirements. Performed process mapping, gap analysis, and impact assessment.

Supported Agile delivery of digital banking solutions by refining requirements, documenting user stories and acceptance criteria, coordinating testing, and validating releases with business stakeholders.

Managed domestic payment operations, bank transfers, cheque clearing and remittance, reconciliations, transaction exceptions, and branch support. Served as operations subject-matter expert for system implementations and enhancements.

Processed and controlled branch transactions, supported domestic and international payment activities, maintained documentation, and resolved operational exceptions.

Delivered cash and customer banking services while maintaining transaction accuracy, service quality, and compliance with operational procedures.

Pursued a Master of Business Administration from 2022 to 2024.

Earned a Bachelor of Business Administration in Finance from 2008 to 2011.