Open to opportunities

Diana Salcedo Trejo

@dianasalcedotrejo

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Bilingual student-success professional focused on advising and retention.

United States

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What I'm looking for

I seek a student-centered role supporting diverse learners through advising, retention efforts, case management, and community resource connections in a collaborative, growth-focused environment.

I am a dedicated, bilingual (English/Spanish) student-success and advising professional with experience in academic advising, peer mentoring, case management, and student support services. I have supported diverse populations—including foster youth, homeless students, and at-risk first-year students—by developing personalized academic and career plans, connecting students to campus and community resources, and maintaining confidential documentation.

I currently work as a Licensed Sales Agent where I apply strengths in client assessment, outreach, CRM management, and regulatory compliance to support long-term goals and retention. I bring strong collaboration skills, experience with digital advising platforms and Salesforce CRM, and a passion for empowering students and clients to achieve educational and financial stability.

Experience

Work history, roles, and key accomplishments

Current

Licensed Sales Agent

Current

Allstate Insurance

Apr 2024 - Present (1 year 7 months)

Advise clients on financial planning and insurance risk management, maintaining accurate CRM records and conducting proactive outreach that strengthened client retention. Contributed to team retention initiatives and training programs while ensuring regulatory compliance.

Insurance Sales Financial Planning Salesforce CRM Regulatory Compliance Outreach Case Management

Social Work Intern

Humboldt County Office of Education

Aug 2022 - May 2023 (9 months)

Supported foster, homeless, and incarcerated youth in overcoming educational barriers and assisted with long-term academic planning and post-secondary preparation while maintaining confidential case documentation.

Case Management Academic Planning Youth Advocacy

Peer Mentor

Cal Poly Humboldt

Aug 2022 - May 2023 (9 months)

Guided first-year students through course selection and registration, delivered one-on-one mentoring to improve academic success, and connected students with financial aid and support resources to boost retention. Monitored progress and partnered with faculty for holistic support.

Academic Advising Mentoring Retention Resource Navigation Progress Monitoring

Teacher Assistant

Various Schools

Aug 2018 - Jun 2020 (1 year 10 months)

Assisted classroom teachers with instruction and student support, promoting a positive and inclusive learning environment across multiple schools.

Instruction Assistance Student Engagement Inclusive Education Classroom Management

Receptionist

Mission Oak High School Counseling

Aug 2018 - Jun 2019 (10 months)

Served as first point of contact for students and families, scheduled appointments, maintained records, and coordinated communications to support counseling services.

Scheduling Records Management Communication Student Support Services Calendar Management

Link Crew Leader

Mission Oak High School

Aug 2017 - Jun 2019 (1 year 10 months)

Mentored incoming students to ease transition into high school, organized engagement events, and monitored academic and social progress to foster inclusion.

Mentoring Event Coordination Peer Leadership Student Engagement Progress Monitoring

Education

Degrees, certifications, and relevant coursework

Cal Poly Humboldt

Bachelor of Arts, Social Work

Activities and societies: Peer Mentor (RAMP), Social Work Intern at Humboldt County Office of Education, reception and volunteer roles supporting students

Completed a Bachelor of Arts in Social Work with experience in academic advising, peer mentoring, and student support services focused on student retention and resource navigation.