Diana rop
@dianarop
Resilient administrative support specialist excelling in customer support.
KenyaWhat I'm looking for
I am a dedicated administrative support specialist with a proven track record of providing exceptional support to executives and teams. My experience spans various roles, including administrative assistant and social media assistant, where I have honed my skills in customer relations, data entry, and office management. I take pride in my ability to manage multiple tasks efficiently, ensuring smooth operations within the workplace.
Throughout my career, I have successfully scheduled major stakeholder meetings and enlisted numerous clients to join my previous company. My commitment to excellence is further demonstrated through my completion of the ALX virtual assistant course and an Alison data entry course. I am also a skilled graphic designer, which complements my administrative capabilities, allowing me to contribute creatively to projects and events.
Experience
Work history, roles, and key accomplishments
Social Media Assistant
Perso-luxe Accessories
Apr 2024 - Present (1 year 2 months)
Handled client communications via calls and emails, coordinated product delivery and sales, conducted market research, and organized website content, successfully selling over 30 items.
Freelance Virtual Assistant
Self-employed
Apr 2024 - Present (1 year 2 months)
Successfully completed data entry and accurately transcribed audio for various clients on platforms like Upwork and Freelancer.
Translator
Intron Health
Apr 2024 - Present (1 year 2 months)
Provided English to Swahili translation for medical texts, ensuring accuracy and clarity in communication.
Administrative Assistant
Jubilee Supermarket
Mar 2018 - Jan 2022 (3 years 10 months)
Assisted the manager with administrative duties, updated company records, and effectively dealt with difficult customers.
Administrative Assistant
Beatrops Koiborot Farmers Society
May 2022 - Jan 2024 (1 year 8 months)
Managed office supplies, updated company records, and scheduled meetings between executives and clients. Provided customer support, successfully enlisting 11 clients, and ensured the safekeeping of company contracts and records.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Data Entry
2024 - 2024
Completed a data entry certificate course focusing on data management and entry techniques.
TMTechnical University of Mombasa
Certificate, Virtual Assistance
2017 - 2024
Completed a virtual assistant course that provided skills in administrative support, customer service, and office management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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