DIANA NOEMI CASTILLO AMOROSO

First point of contact with potential clients, providing a high-quality user experience and identifying their needs in a personalized manner.

Planned classes, provided personalized academic preparation, and developed educational material.

Managed direct communication channels and provided personalized virtual attention to parents, mediating and resolving academic incidents to ensure high satisfaction and loyalty.

Provided direct support and personalized management of Banco Guayaquil's client portfolio, resolving account issues and maintaining client satisfaction.

Responsible for attention, advising, and performance reports to parents and institutional tutors, maintaining empathetic and solution-oriented communication.

Instructed mathematical and abstract aptitude domains for professional training.

Evaluated service levels and user experience, implementing continuous improvement processes based on client feedback and complaints.

Taught statistics in the Faculty of Industrial Engineering.

Researcher in the project 'Vigilancia y Modelación Climática para la predictibilidad del dengue' in urban centers of Guayaquil and El Oro.

Taught Statistics 2 (online) and Simulation (in-person) at the Faculty of Engineering and Telecommunications.

Controlled and organized inventories of medical supplies and fixed assets, prepared reports, coordinated a team of 11 people, and issued certificates for retirement processes.

Processed and analyzed information, managed databases, and organized data collection with public, private, and community entities to feed the Social Information System for institutional planning.

Diploma Superior in Design, Management and Evaluation of Development Projects.

Degree in Statistical Engineering from ESPOL.