Open to opportunities

Diana Mpuya

@dianampuya

Message

I optimize digital banking channels to drive adoption, revenue, and compliant customer engagement across Tanzania.

Tanzania

Message

What I'm looking for

I’m looking for a role where I can grow digital banking adoption, improve customer onboarding and engagement, and deliver measurable revenue results—while ensuring KYC/AML compliance and strong operational controls with cross-functional support.

I’m a results-driven Alternative Channels Officer and MBA graduate with over 3 years of specialized experience in the banking sector. I focus on optimizing digital platforms and strengthening customer lifecycle engagement to improve retention and operational efficiency.

In my role, I spearheaded initiatives to scale user registrations for mobile and internet banking, supported seamless digital onboarding for eligible clients, and enhanced digital product utilization to boost commission revenues. I also audited internet banking portfolios to identify unbilled accounts and establish subscription fee structures to capture lost monthly revenue.

I bridge stakeholders across corporate clients, banking branches, technical IT support, service providers, and legal to resolve escalations and streamline workflows. I maintain strict KYC/AML compliance, manage vendor and SLA performance, and handle operational controls such as bank reconciliations, statutory reporting, and internal auditing preparation.

Experience

Work history, roles, and key accomplishments

Alternative Channels Officer

Azania Bank Plc

Aug 2023 - Sep 2025 (2 years 1 month)

Spearheaded initiatives to scale user registrations for internet and mobile banking, ensuring timely digital onboarding for eligible clients. Managed digital portfolio audit activities, commission-revenue optimization, vendor/SLAs, and end-to-end KYC/AML compliance for digital customer interactions.

Mobile Banking User Onboarding Stakeholder Management Vendor SLAs KYC AML Risk & Compliance

Branch Operations Officer

Azania Bank Plc

Aug 2023 - Sep 2025 (2 years 1 month)

Executed and recorded high-volume cash, cheque, and foreign exchange transactions within verification protocols and payout limits. Managed liquidity/till balances, performed end-of-day reconciliations, supported internal accounting tasks, and prepared statutory reporting within the bank’s risk appetite.

Cash Handling Cheque Processing Foreign Exchange Liquidity Management Statutory Reporting Internal Controls

PA to Executive Producer

AlkemistMedia Limited

Sep 2022 - Mar 2023 (6 months)

Managed executive schedules and coordinated cross-organizational meetings, including international/domestic travel logistics and executive expense reconciliations. Prepared stakeholder briefing materials, tracked production/leadership action items, and supported daily bookkeeping and administrative communications.

Executive Administration Schedule Management Travel Logistics Meeting Minutes Project Tracking Bookkeeping Administrative Support

Assistant Accountant

Africa Rice Center

Feb 2015 - Aug 2017 (2 years 6 months)

Prepared monthly and year-end financial closing statements, balance sheets, invoices, and supporting documentation. Coordinated with external auditors, maintained general ledger controls, supported procurement activities, and reconciled cash flow and vendor payments with audit trails.

Financial Reporting Month End Closing Invoice Processing Audit Coordination General Ledger Inventory Control Procurement Support Staff Travel Advances

Intern / Field Attachment

Ecobank Transnational Incorporated

May 2014 - Jul 2014 (2 months)

Supported customer account opening workflows and helped execute promotional sales campaigns for retail banking products. Guided clients on electronic/digital banking platform features and documented client complaints for resolution with internal operations teams.

Account Opening Retail Banking Product Promotions Digital Electronic Banking Guidance Client Complaint Documentation