At JSAF Management, I supported tenants across a portfolio of 20+ residential buildings in New York City, handling more than 50 inbound calls daily. I helped with maintenance requests, account questions, complaints, and other property concerns.
I created and monitored AppFolio work orders, coordinated with maintenance, and followed up through completion. I also documented tenant records, account balances, leases, and property matters.
I conducted rent collection and delinquency follow-up, and assisted tenants participating in NYCHA, CityFHEPS, HRA, and HASA programs. I also provided administrative support for legal and delinquency cases.
Previously, at US Compliance Services, I educated transportation businesses about DOT compliance and supported customers through enrollment and documentation. At North Lilly, I sold grain products to B2B customers and coordinated order follow-up through delivery.
