Looking for a job

Diana Gaspar

@dianagaspar

Business analyst transitioning from hospitality operations, with BPMN, Odoo ERP, and a dissertation analyzing European social security systems.

Portugal

Message

What I'm looking for

I’m interested in bridging business needs and technology to improve processes and support decision-making.

At Octant Hotels, I managed departmental staff and resources, planned schedules, and coordinated housekeeping and maintenance workflows. I also liaised with suppliers and other departments to monitor quality standards and operational consistency.

My operations experience includes managing distribution channels and processing bookings, invoices, and payments in property management systems. I’m completing a Master’s in Management Information Systems at ISCAC Business School, where my dissertation analyzes European social security systems using Data Envelopment Analysis.

Experience

Work history, roles, and key accomplishments

Housekeeping Manager

Octant Hotels

Aug 2023 - Mar 2024 (7 months)

Managed departmental staff and resources, including planning schedules and coordinating housekeeping and maintenance workflows. Liaised with suppliers and other departments, monitored quality standards and operational consistency.

Operational Coordination Scheduling Supplier Communication Quality Control Housekeeping Management

Hospitality Operations Manager

Residentas

Jun 2022 - Jun 2023 (1 year)

Managed distribution channels, channel manager and property records to support occupancy operations. Processed bookings, invoices and payments in property management systems (PMS) and coordinated front- and back-office activities, suppliers, housekeeping, maintenance and laundry schedules.

Channel Management Property Management Systems Reservations Processing Invoicing Payment Processing Operational Coordination Supplier Management Housekeeping Coordination

Administrative & Sales Assistant

Valores

Sep 2020 - Sep 2021 (1 year)

Handled customer negotiations, purchases, invoicing and resale processes for precious metals.

Customer Negotiation Purchasing Invoicing Resale Sales Support

Education

Degrees, certifications, and relevant coursework

ISCAC Business School

Master's, Management Information Systems

2024 -

Master's in Management Information Systems, with a dissertation on efficiency analysis of European social security systems using Data Envelopment Analysis (DEA).