Open to opportunities

dhon barone

@dhonbarone

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Dedicated customer service representative with a background in technology.

Philippines

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What I'm looking for

I am looking for a full-time role that offers growth opportunities and allows me to leverage my technical skills.

I am a dedicated customer service representative with extensive experience in various roles, including chat support and social media assistance. My journey began with a strong educational foundation in Human Resource Management and technical training in computer servicing, which has equipped me with a unique blend of skills.

Throughout my career, I have consistently aimed for excellence, whether it was providing top-notch customer support at WNS Global Services or training aspiring technicians at Xavier Technical Training Center. I take pride in my ability to adapt to different environments and my commitment to achieving both personal and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Chat Support

Current

WNS Global Services

Jan 2023 - Present (2 years 5 months)

Delivered chat support for blended accounts, specializing in hotel reservations for Expedia and Hotels.com. Assisted clients with booking, modifications, and general inquiries.

Chat Support Customer Service Expedia Communication Problem Solving

Current

Sportsbook Agent and Tipster

Current

747.net / Online Casino / Pnxbet

Jan 2017 - Present (8 years 5 months)

Operated as a Sportsbook Agent and Tipster across multiple online casino platforms. Provided expert betting tips and managed various sportsbook activities.

Betting Online Gaming Tipster Market Analysis Risk Management Data Analysis

Customer Service Representative

Inspiro Relia

May 2024 - Oct 2024 (5 months)

Provided customer service support for DITO Prepaid SIM users. Handled inquiries, resolved issues, and ensured customer satisfaction.

Customer Service DITO Prepaid SIM Communication Problem Solving Technical Support

Social Media Support

FBC Asia Pacific

Nov 2021 - Nov 2022 (1 year)

Provided non-voice social media support for Converge Philippines. Managed customer inquiries and resolved issues efficiently through various social platforms.

Social Media Management Customer Support Converge Philippines Problem Solving Digital Communication

TLE Teacher

Mother of Divine Providence School

Jun 2018 - Mar 2019 (9 months)

Rejoined to teach Technology and Livelihood Education (TLE). Continued to develop and implement effective teaching strategies for student learning.

Teaching TLE Curriculum Development Classroom Management Education

Computer Tech Trainer

Xavier Technical Training Center

Jan 2010 - Dec 2020 (10 years 11 months)

Conducted training sessions for aspiring computer technicians, covering PC operation, laptop repair, and graphic design. Developed and delivered comprehensive technical curricula.

Graphic Design Technical Training Teaching Curriculum Development

Computer Teacher

College of Arts and Sciences in the Asia Pacific

Nov 2016 - Mar 2018 (1 year 4 months)

Taught programming and computer hardware servicing to Senior High students. Prepared lesson plans, conducted practical sessions, and evaluated student progress.

Programming Computer Hardware Servicing Teaching Curriculum Development Education Classroom Management Technical Instruction

TLE Teacher

Mother of Divine Providence School

Jun 2013 - Mar 2015 (1 year 9 months)

Instructed students in Technology and Livelihood Education (TLE). Developed and delivered engaging lessons to foster practical skills and knowledge.

Teaching TLE Curriculum Development Classroom Management Education

Education

Degrees, certifications, and relevant coursework

Marikina Polytechnic College

Bachelor of Science, Human Resource Management

Completed a Bachelor of Science degree with a major in Human Resource Management. Focused on developing skills in personnel management, organizational behavior, and human capital development.

Trinity University of Asia

Vocational Course, Vocational Studies

Undertook a vocational course, completing studies in October 2004. Gained practical skills and knowledge in various vocational areas.

Xavier Technical Training Center Corp.

Technical Certifications, Computer and Electronics Technology

Completed comprehensive technical training in computer and electronics. Acquired NCII certifications in Computer System Servicing and Electrical Installation and Maintenance, demonstrating proficiency in these fields.