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dhia chabbeh

@dhiachabbeh

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Operations Manager at Trio Agents for Delivery & Trading Services, improving delivery efficiency and reducing costs.

Tunisia

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At Trio Agents for Delivery & Trading Services, I oversaw daily food delivery operations and managed a team of bike drivers and supervisors. I implemented plans to improve delivery efficiency, reduce costs, and optimize workflows.

At KAHRAMAA, I handled electricity and water complaints and resolved an average of 900+ inquiries weekly. I also collaborated across departments to improve workflow and service delivery.

At Go Rafeeq (Startup), I managed over 1,500 drivers and 10 fleet supervisors daily as Senior Operation Supervisor. I also worked as Customer Service Team Leader, managing complaints, tracking, cancellations, and order corrections.

Experience

Work history, roles, and key accomplishments

Operations Manager

Trio Agents for Delivery & Trading Services

Jan 2023 - Dec 2026 (3 years 11 months)

Oversee daily delivery operations ensuring on-time and accurate food deliveries. Lead and manage a large team of bike drivers and supervisors to achieve top performance and service quality.

Operations Management Fleet Management Team Leadership Strategic Planning Process Optimization Vendor Management Data Analysis Compliance Customer Service

Operation Specialist

qatar general electricity and water coorporation

Jan 2021 - Dec 2024 (3 years 11 months)

Helped the government corporation achieve top customer service ratings as determined by external auditors. Managed high-volume workloads, handling complaints related to meters and services.

Customer Service Complaint Management Team Motivation Workflow Management Cross Functional Collaboration Meter Services Disconnection Reconnection Operations

Senior Operation Supervisor

Go Rafeeq

Jan 2018 - Dec 2021 (3 years 11 months)

Participated in strategic planning and goal setting across operations, IT, and customer support. Managed over 1,500 drivers and 10 fleet supervisors daily.

Strategic Planning Operations Management Team Leadership Driver Management Cost Reduction Supplier Relations Training Performance Monitoring

Customer Service Team Leader

Go Rafeeq

Jan 2018 - Dec 2021 (3 years 11 months)

Managed customer complaints, tracking, cancellations, and order corrections. Supported daily operations to maintain service quality and customer satisfaction.

Customer Service Complaint Management Order Management Quality Assurance Team Leadership