At Paychex IT Solutions, I manage shared services work focused on PEO Payroll Maintenance, queue management, and payroll support. I process employee and client data and validate records to support reliable system updates.
I prioritize queue work by SLA requirements, resolve process discrepancies within defined turnaround times, and coordinate with internal stakeholders to maintain workflow continuity.
I also support documentation and compliance checks, along with Revenue Share Management, Sales Force Management, and DNC and DNE Management tasks as required.
I use AI tools and process improvement ideas to support operational efficiency. My work has included record validation and merge handling, and I received Alpha Player and Break the Code recognition.
