At PwC Acceleration Centers in India, I supported employees and third party contractors across the US and APAC, resolving 10,000+ HR and payroll queries with a 92%+ satisfaction rating. I supported onboarding, transfers, offboarding, and Full and Final settlement.
I partnered with payroll teams and providers such as ADP to validate payroll data, and maintained employee records across Workday and SAP S/4HANA. I also spearheaded an AI chatbot integration that cut Tier 1 workload 22%.
At Amazon, I ran time and attendance on UKG/Kronos and validated time data before payroll. A workflow redesign cut manual payroll entry errors 95% while maintaining 100% SLA compliance.
