Open to opportunities

Dhana Dj

@dhanadj

Message

I deliver AI chatbot and technical customer support solutions for businesses.

India

Message

What I'm looking for

I'm looking for a customer or technical support role where I can resolve client issues, work with ticketing systems and AI chatbot solutions, strengthen my troubleshooting skills, and deliver excellent customer service.

I deliver AI chatbot and customer support solutions for small businesses, including restaurants and clothing stores. I help automate customer responses, maintain business data, monitor chatbot performance, and provide after-service support.

At ASTI INF TECH, I supported the TRACKOM School Bus Tracking System, resolving customer queries and technical issues through ServiceNow, calls, emails, and remote troubleshooting. I prioritized tickets, worked within SLA timelines, and coordinated escalations with internal technical teams.

I'm focused on prompt resolutions, clear customer communication, accurate documentation, and reliable support for software, GPS tracking, and application-related issues.

Experience

Work history, roles, and key accomplishments

Current

Freelancer – AI Chatbot & Customer Support Services

Current

Freelance

Oct 2024 - Present (1 year 10 months)

Delivered AI chatbot solutions for small businesses, managed customer communication, and provided technical and operational support.

AI Management Customer Support Call Handling Email Support Data Management Client Coordination Problem Solving

Service Support Engineer

ASTI INF TECH

Jan 2023 - Oct 2023 (9 months)

Resolved customer queries and technical issues for the TRACKOM project using ServiceNow, handled support via calls, emails, and remote troubleshooting, and ensured timely resolution within SLA.