Devyn Otto
@devynotto
Administrative and customer-service professional who streamlines scheduling, payments, and confidential records.
ZimbabweWhat I'm looking for
I’m an Administrative Manager who keeps day-to-day operations running smoothly by managing communication through Zendesk/Salesforce, assisting with scheduling, and maintaining updated confidential digital records. I also train and support new staff on office procedures and expectations, and I’ve helped with payroll distribution and administrative tasks.
Beyond the office, I’ve built strong guest-facing and financial-handling experience through roles including Information Officer, Cashier, Gate Attendant, and Interpretive Ranger—where I handled cash/electronic transactions, balanced tills and daily reports, and supported reservations, check-ins/check-outs, and fee collection. I bring a steady, service-first mindset—whether guiding visitors with park information or supporting kitchen workflow by sanitizing and transporting dishware.
Experience
Work history, roles, and key accomplishments
Information Officer
Pigeon Lake Provincial Park
May 2026 - Present (2 months)
Assisted visitors with reservations, campsite changes, check-ins/check-outs, and payments. Managed daily financial records, including cash handling and balancing tills while recording campground revenue.
Administrative Manager
Wise Mind Psychological Services
Aug 2024 - May 2026 (1 year 9 months)
Managed communication through Zendesk/Salesforce and maintained confidential digital records. Trained new staff on office procedures and supported scheduling and administrative tasks, including payroll distribution.
Steward
Chateau Lake Louise
Apr 2024 - Aug 2024 (4 months)
Supported kitchen staff by organizing, sanitizing, and transporting dishware to assist workflow. Applied the same duties across five different kitchens by adapting to layout differences.
Cashier
Hot Oven Bakery
Sep 2023 - Mar 2024 (6 months)
Recommended bakery items and answered customer questions about ingredients and preparation. Processed cash/electronic transactions and maintained accurate sales records.
Interpretive Ranger
Sleeping Giant Provincial Park
Jun 2023 - Sep 2023 (3 months)
Arranged interactive stations that promoted learning and exploration of nature. Provided park information and guided guests through activities by answering questions and leading demonstrations.
Gate Attendant
Ivanhoe Lake/Kettle Lakes Provincial Park
Jun 2022 - Sep 2022 (3 months)
Managed park admissions by greeting visitors, processing payments, and explaining park rules and amenities. Oversaw fee collection and completed daily reporting with cash balancing and documented admissions.
Education
Degrees, certifications, and relevant coursework
Rosedale Heights School of the Arts
Ontario Secondary School Diploma, OSSD
Completed the OSSD (Ontario Secondary School Diploma) in June 2023.
Concordia University
Bachelor of Arts, Creative Writing
Earned a B.A. in Creative Writing from Concordia University.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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