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DEVI DAVIS

@devidavis

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Experienced IT Senior Partnership Manager driving strategic business growth.

South Africa

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What I'm looking for

I am seeking a role that fosters collaboration, encourages growth, and values strategic partnerships.

I am an experienced IT Senior Partnership Manager with a proven track record in managing and developing strategic partnerships. My expertise lies in collaboration, project management, and service management, which I leverage to drive business growth. I excel at working with cross-functional teams to achieve organizational goals and ensure that client demands are met effectively.

Throughout my career, I have successfully developed long-term advisory relationships with clients, identified revenue opportunities, and maintained strong relationships with senior stakeholders. My role at Capita Experience has allowed me to oversee IT services, improve service delivery, and promote digital solutions to support continuous improvement and automation.

With a strong foundation in IT operations and a commitment to best practices, I have led teams in various capacities, including managing service level agreements and optimizing IT service procedures. I am passionate about fostering collaboration and driving results that align with business objectives.

Experience

Work history, roles, and key accomplishments

Current

IT Senior Partnership Manager

Current

Capita Experience

Jan 2022 - Present (3 years 4 months)

As an IT Senior Partnership Manager, I ensure the delivery of technology to meet client demands, develop relationships with senior stakeholders, and oversee service agreements. I act as the escalation point for IT issues and support growth opportunities through digital solutions.

Partnerships Management Project Management IT Operations Service Management Business Development Stakeholder Engagement Reporting SLA Management

Account Manager

Dimension Data

Jan 2019 - Aug 2020 (1 year 7 months)

In my role as Account Manager, I developed long-term relationships with clients, identified revenue opportunities, and ensured service level agreements were met. I also managed communication plans and negotiated contracts with vendors.

Client Relationship Management Revenue Forecasting SLA Management Communications Planning Business Development

Global Manager: IT Support, Service Management & PMO

Dimension Data

Jan 2015 - Jan 2019 (4 years)

Managed the delivery of IT services for global end-user support and network operations. I implemented best practices, managed SLAs, and led client service review meetings while building a project management office.

Service Management Project Management SLA Management Team Leadership Client Meetings Operations Management Vendor Management

Manager: IT Customer Services and Service Delivery Management

MWEB

Oct 2010 - Dec 2014 (4 years 2 months)

Oversaw the delivery of IT services for national end-user support, implemented best practices, and managed SLAs. I also led operational meetings and designed a service management framework.

Service Management SLA Management Operational Meetings Team Leadership Service Management Frameworks Vendor Management

Head: IT Client Services

Media24

Jul 2006 - Sep 2010 (4 years 2 months)

Managed the delivery of IT services for national end-user support, optimized service procedures, and managed vendor contracts. I ensured alignment with the media business environment.

IT Service Management Vendor Management Process Optimization Client Services Team Leadership Service Delivery Operational Management

IT Support Specialist & Service Delivery Management

South African Airways

Mar 1995 - Jun 2006 (11 years 3 months)

Provided IT support across applications, desktops, and LAN. Managed vendor relationships and service delivery management to ensure effective IT operations.

IT Support Desktop Support Vendor Management Service Delivery IT Operations