At Crisis24, I delivered Tier 1 support to global enterprise customers and troubleshot issues across CRM platforms and integrated systems. I analyzed logs and API responses to diagnose data synchronization problems.
At Zenoti India Pvt Ltd, I handled high-priority escalations using SQL queries and API debugging. I resolved 200+ issues per month and reduced average resolution time by 25%.
I also managed enterprise accounts at Zenoti and worked with Product and Engineering on feature improvements and bug fixes. I optimized support workflows using Zendesk, Jira, and Salesforce, and developed technical documentation that reduced support dependency by 20%.
At Webgility Software Technocrats Pvt Ltd, I supported integrations between eCommerce platforms and accounting tools, troubleshooting API, database, and synchronization issues. I used SQL for backend troubleshooting and data validation, and resolved 15+ technical support enquiries per day.
