At Duke Raleigh Hospital, I resolve ServiceNow incidents and account access requests while supporting Active Directory for 500+ endpoints. I integrated PowerShell scripts with ServiceNow REST APIs to automate status updates and ticket tracking.
I also automated onboarding with PowerShell bulk-creation scripts and authored ServiceNow knowledge base articles and SOPs. As a Cybersecurity Fellow at Springboard Cybersecurity Career Track, I deployed and secured Azure environments and configured Microsoft Sentinel for log ingestion, alerting, and monitoring.
My earlier work at UNC Rex Hospital and in fire and emergency response included maintaining HIPAA compliance, documenting operations, and training personnel. I hold ServiceNow CSA, Azure Security Engineer Associate (AZ-500), CompTIA Security+, and AWS Cloud Practitioner certifications.
