At Avis Budget Group, I resolved employee inquiries through the HR4U/PeopleAsk case system and guided employees through onboarding, benefits, employment verification, and HR system navigation.
I collaborated with HRIS, Benefits, Payroll, and Workforce Management teams to resolve escalations, while maintaining accurate case documentation and verifying employment eligibility through Form I-9 and E-Verify.
At Alorica, I led and developed a team of 15–30 employees, delivered recurring coaching, and tracked performance and workflow in Excel. I also provided guidance on more than 100 policies and resolved employee concerns.
