Open to opportunities

Cassie Valmond

@cassievalmond

I deliver professional customer support, accurate cash handling, and calm issue resolution in fast-paced public-facing environments.

Dominica

Message

What I'm looking for

I'm looking for a remote customer support role where I can provide professional, helpful service, resolve customer concerns, learn new systems, and contribute to a collaborative team.

I've supported customers at Clear Harbor and ACS 711 Pottersville, providing friendly service, resolving questions, processing purchases, and handling cash accurately.

At ACS 711 Pottersville, I was promoted from Bagger to Cashier based on my performance and ability to take on additional responsibilities. I work effectively during busy periods while maintaining organized work areas and accurate transaction handling.

In my current security role at Defensive Security and Debt Collection Inc., I communicate professionally with the public, respond calmly to concerns and incidents, maintain records, and help create a safe, organized environment.

Experience

Work history, roles, and key accomplishments

Current

Security Guard

Current

Defensive Security and Debt Collection Inc.

Nov 2024 - Present (1 year 9 months)

Communicate professionally with employees, visitors, clients, and the public. Maintain accurate records and handle challenging situations with sound judgment.

Record keeping Documentation Confidentiality Monitoring Problem Solving Teamwork PROFESSIONAL

Customer Service Representative

Clear Harbor

Assisted customers with professional and efficient service, addressing questions and concerns. Developed strong communication and interpersonal skills in a fast-paced environment.

Customer Service Communication Skills Active Listening Problem Solving PROFESSIONAL

Cashier / Bagger

ACS 711 Pottersville

Promoted from Bagger to Cashier, processing purchases and handling cash transactions accurately. Maintained an organized work area and worked effectively during busy periods.

Cash Handling Customer Service Cash Register Operation Accuracy Teamwork Organization