Open to opportunities

desirae hebert

@desiraehebert

Message

I produce accurate transcripts and lead customer service operations with clear communication and confidentiality.

Zimbabwe

Message

What I'm looking for

I'm looking for a role where I can apply my transcription, customer service, organization, and team leadership skills while continuing to grow through my business administration studies.

At Rev, I transcribed audio and video recordings accurately, edited transcripts for clarity, and consistently met project deadlines and quality standards.

Previously, I led teams at Appletree Answering Service, managing schedules, training new employees, answering calls on an 8-line phone system, and maintaining accurate customer records. I'm currently pursuing a Bachelor of Business Administration at Strayer University to further strengthen my organizational and communication skills.

Experience

Work history, roles, and key accomplishments

Transcriber

Rev

Jan 2023 - Jan 2025 (2 years)

Transcribed audio and video recordings with a high level of accuracy. Maintained confidentiality while handling sensitive information and consistently met project deadlines and quality standards.

Transcription Audio Transcription note taking Active Listening Written Communication Attention To Detail Time Management Organization Microsoft Office Google Docs

Team Lead

Appletree Answering Service

Jan 2002 - Jan 2008 (6 years)

Answered incoming calls on an 8-line phone system professionally and efficiently. Created employee work schedules, coordinated daily staffing, and trained new employees on company procedures and customer service expectations.

Customer Service Team Leadership Scheduling Multi Line Phone Systems Organization