Open to opportunities

Desak Firley

@desakfirley

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Admin services specialist improving customer satisfaction and operations.

Indonesia

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What I'm looking for

I seek a customer-focused role where I can use CRM expertise, improve processes, and contribute to a collaborative, efficient operations team.

I am an Admin Services Specialist with over three years' experience managing customer inquiries, resolving complaints, and performing high-volume administrative tasks across digital platforms. I consistently improve data accuracy and streamline processes to support operational efficiency.

At Emcorp Group I managed 100+ daily inquiries, used monday.com CRM to track cases, and contributed to raising customer satisfaction to 85%, while improving data entry accuracy by 40% through careful review and error correction.

I am adaptable, detail-oriented, and collaborative—bringing strong written and verbal communication, CRM proficiency, and a commitment to responsive, customer-focused service to any team.

Experience

Work history, roles, and key accomplishments

Client Services Support

Emcorp Group

Jan 2023 - May 2025 (2 years 4 months)

Managed 100+ daily customer inquiries via email and phone, improved customer satisfaction to 85%, and increased data entry accuracy by 40% while supporting operational management tasks.

Customer Service Data Entry Administrative Support MS Office

Teacher Assistant

Unknown

Jan 2020 - Aug 2022 (2 years 7 months)

Provided daily support to 20+ children and contributed to staff planning, resulting in an 18% decrease in disciplinary issues and a more supportive classroom environment.

Childcare Support Classroom Management Communication Team Collaboration

Data Entry Clerk

Ticadoc

Mar 2019 - Dec 2020 (1 year 9 months)

Processed over 1,000 records per day, accelerated data entry speed by 45%, and conducted online research to accurately upload invoice and PO information to the company portal.