Desak Firley
@desakfirley
Admin services specialist improving customer satisfaction and operations.
IndonesiaWhat I'm looking for
I am an Admin Services Specialist with over three years' experience managing customer inquiries, resolving complaints, and performing high-volume administrative tasks across digital platforms. I consistently improve data accuracy and streamline processes to support operational efficiency.
At Emcorp Group I managed 100+ daily inquiries, used monday.com CRM to track cases, and contributed to raising customer satisfaction to 85%, while improving data entry accuracy by 40% through careful review and error correction.
I am adaptable, detail-oriented, and collaborative—bringing strong written and verbal communication, CRM proficiency, and a commitment to responsive, customer-focused service to any team.
Experience
Work history, roles, and key accomplishments
Client Services Support
Emcorp Group
Jan 2023 - May 2025 (2 years 4 months)
Managed 100+ daily customer inquiries via email and phone, improved customer satisfaction to 85%, and increased data entry accuracy by 40% while supporting operational management tasks.
Teacher Assistant
Unknown
Jan 2020 - Aug 2022 (2 years 7 months)
Provided daily support to 20+ children and contributed to staff planning, resulting in an 18% decrease in disciplinary issues and a more supportive classroom environment.
Data Entry Clerk
Ticadoc
Mar 2019 - Dec 2020 (1 year 9 months)
Processed over 1,000 records per day, accelerated data entry speed by 45%, and conducted online research to accurately upload invoice and PO information to the company portal.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, Social Sciences
2015 - 2018
Completed a High School Diploma with a focus on Social Sciences between 2015 and 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Interested in hiring Desak?
You can contact Desak and 90k+ other talented remote workers on Himalayas.
Message DesakFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
