Dennis User
@dennisva01
Detail-oriented Virtual Assistant skilled in calendar management, email handling, data entry, and customer support.
What I'm looking for
I’m a detail-oriented Virtual Assistant and Administrative Professional with 3+ years of experience managing calendars, handling email, and supporting customers in fast-paced remote environments. I streamline workflows, juggle multiple priorities confidently, and maintain high-quality results even under tight schedules.
In my current role, I manage calendars and schedule meetings for 5 executives, handle 100+ emails daily, coordinate travel arrangements, and maintain organized cloud-based document systems. I’ve also delivered strong performance through 99.8% accurate data entry across 10,000+ records, achieved 95% customer satisfaction across 3,000+ inquiries, and reduced administrative processing time by 40% using workflow automation with Trello and Notion.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Dennis Daniel
Jan 2022 - Present (4 years 7 months)
Managed calendars and scheduled meetings for five executives, handling email correspondence and organizing cloud-based files. Coordinated travel arrangements and supported expense reporting.
Customer Care Representative
National Open University of Nigeria
Jan 2020 - Jan 2021 (1 year)
Resolved 3,000+ customer inquiries with a 95% satisfaction rate by documenting interactions in Zendesk and escalating complex issues as needed. Followed up on resolutions and trained three new team members on support protocols.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science in Business Administration, Business Administration
2020 - 2021
Completed a B.Sc. in Business Administration at the National Open University of Nigeria from 2020 to 2021.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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