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Dennis UserDU
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Dennis User

@dennisva01

Detail-oriented Virtual Assistant skilled in calendar management, email handling, data entry, and customer support.

Nigeria
Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can manage executives’ calendars, streamline workflows, handle email and data entry with high accuracy, and provide responsive customer support that improves satisfaction and efficiency.

I’m a detail-oriented Virtual Assistant and Administrative Professional with 3+ years of experience managing calendars, handling email, and supporting customers in fast-paced remote environments. I streamline workflows, juggle multiple priorities confidently, and maintain high-quality results even under tight schedules.

In my current role, I manage calendars and schedule meetings for 5 executives, handle 100+ emails daily, coordinate travel arrangements, and maintain organized cloud-based document systems. I’ve also delivered strong performance through 99.8% accurate data entry across 10,000+ records, achieved 95% customer satisfaction across 3,000+ inquiries, and reduced administrative processing time by 40% using workflow automation with Trello and Notion.

Experience

Work history, roles, and key accomplishments

NN

Customer Care Representative

National Open University of Nigeria

Jan 2020 - Jan 2021 (1 year)

Resolved 3,000+ customer inquiries with a 95% satisfaction rate by documenting interactions in Zendesk and escalating complex issues as needed. Followed up on resolutions and trained three new team members on support protocols.

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria logoNN

National Open University of Nigeria

Bachelor of Science in Business Administration, Business Administration

2020 - 2021

Completed a B.Sc. in Business Administration at the National Open University of Nigeria from 2020 to 2021.

Tech stack

Software and tools used professionally

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