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Denise Smith

@denisesmith1

Residential Advisor at Girard College who created a documented floor structure with 19 student roles and a weekly incentive system.

United States

Message

At Girard College, I manage residential operations and programming for a floor of 19 students. I created a documented floor structure with defined roles, performance standards, and a weekly incentive system tied to measured outcomes.

I authored a Residential Advisor framework and operations playbook to establish repeatable onboarding and daily processes. I maintain records in Infinite Campus and Kickboard, review trends, and adjust programming based on results.

Before Girard College, I worked in salon operations at Ulta Beauty and led a data entry team at Vcare Technology. I also supported classroom instruction as an Assistant Teacher at The Children's Learning Institute.

Experience

Work history, roles, and key accomplishments

Current

Residential Advisor

Current

Girard College

May 2022 - Present (4 years 6 months)

Manage residential operations and programming for a floor of 19 students, serving as primary point of contact for students, families, faculty, and administration. Designed and implemented a floor-wide operating structure and authored a standardized Residential Advisor framework and operations playbook.

Infinite Campus Kickboard Google Workspace Google Form Excel Microsoft Word Canva Program Planning Staff Scheduling SOP Development Process documentation Event Coordination Vendor Management Inventory Management Cross Department Coordination Conflict Resolution Status Reporting

Stylist

Ulta Beauty

Sep 2018 - Mar 2020 (1 year 6 months)

Served as an informal lead within an eight-stylist salon, handling opening and closing procedures, customer intake, and day-to-day coordination alongside a full service schedule. Supported staff scheduling, managed product inventory, and resolved customer complaints.

Customer Service Staff Scheduling Inventory Management Sales Reporting Customer Reporting Conflict Resolution

Hair Stylist

Cherry Blow Bar

Jul 2017 - Feb 2018 (7 months)

Managed supply inventory and maintained service quality against documented standards.

Inventory Management Quality Assurance

Data Entry Clerk / Team Lead

Vcare Technology

Oct 2016 - Jun 2017 (8 months)

Entered and verified data from source documents into database systems, maintaining accuracy standards, performing regular backups, and organizing documentation. Led a data entry team by setting goals, delegating tasks, monitoring performance metrics, and reporting results.

Data Entry Data Verification Database Management Team Leadership Goal Setting Performance Monitoring Documentation