Demi Garcia
@demigarcia
Experienced bilingual outreach and program management professional.
What I'm looking for
I am an experienced and bilingual Outreach and Program Management professional with a proven track record in community-based behavioral health and social service settings. Currently, I serve as an Outreach Specialist/Care Manager Extender at RHA Health Services, where I lead multidisciplinary teams in designing and implementing outreach initiatives. My role involves conducting outreach and initial engagement with members, facilitating health promotion activities, and ensuring compliance with privacy regulations and government standards.
In addition to my current position, I also work part-time as a Social Navigator at Camino Health Center, where I build relationships and coordinate social services for individuals transitioning throughout the continuum of care. My experience includes monitoring performance metrics, analyzing outreach data, and fostering inclusive team cultures to enhance service delivery. I am recognized for my ability to streamline workflows and drive enrollment and service engagement effectively.
Experience
Work history, roles, and key accomplishments
Outreach Specialist/Care Manager Extender
RHA Health Services
Jan 2020 - Present (5 years 6 months)
Conducted outreach and initial engagement with members in assigned regions and populations under the North Carolina Tailored Plan. Facilitated health promotion activities and shared relevant member information with care managers and interdisciplinary teams.
Social Navigator
Camino Health Center
Jan 2020 - Present (5 years 6 months)
Responsible for building relationships, coordinating social services, and locating resources for individuals transitioning throughout the continuum of services and supports in both English and Spanish language. Monitored progress towards care plans/service plans goals and collaborated with healthcare providers for care plan/service plan revision or to address identified member needs.
Behavioral Health Program Supervisor
Iglesia Puerto Nuevo
Jan 2022 - Present (3 years 6 months)
Implemented 15+ policies, procedures, and guidelines for the program and maintained documentation to fulfill funding requirements. Hired and supervised staff to run individual programs, and developed and implemented program evaluations and research initiatives.
General Manager
NC Aqua LLC
Jan 2018 - Present (7 years 6 months)
Supported functional departments to increase customer satisfaction and oversaw day-to-day business operations. Provided advanced customer services instruction and training to employees, and managed a staff of 7-10 employees.
Education
Degrees, certifications, and relevant coursework
Gordon Conwell Theological Seminary
Masters in Clinical Counseling, Clinical Counseling
2022 -
Currently pursuing a Master's degree in Clinical Counseling. This program focuses on advanced therapeutic techniques and counseling practices.
Appalachian State University
Bachelors of Social Work, Social Work
2015 - 2022
Completed a Bachelor's degree in Social Work. The curriculum provided a comprehensive understanding of social welfare, human behavior, and social justice.
Availability
Location
Authorized to work in
Job categories
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