Open to opportunities

Demi Garcia

@demigarcia

Message

Experienced bilingual outreach and program management professional.

United States

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for professional growth in community outreach and program management.

I am an experienced and bilingual Outreach and Program Management professional with a proven track record in community-based behavioral health and social service settings. Currently, I serve as an Outreach Specialist/Care Manager Extender at RHA Health Services, where I lead multidisciplinary teams in designing and implementing outreach initiatives. My role involves conducting outreach and initial engagement with members, facilitating health promotion activities, and ensuring compliance with privacy regulations and government standards.

In addition to my current position, I also work part-time as a Social Navigator at Camino Health Center, where I build relationships and coordinate social services for individuals transitioning throughout the continuum of care. My experience includes monitoring performance metrics, analyzing outreach data, and fostering inclusive team cultures to enhance service delivery. I am recognized for my ability to streamline workflows and drive enrollment and service engagement effectively.

Experience

Work history, roles, and key accomplishments

Current

Outreach Specialist/Care Manager Extender

Current

RHA Health Services

Jan 2020 - Present (5 years 6 months)

Conducted outreach and initial engagement with members in assigned regions and populations under the North Carolina Tailored Plan. Facilitated health promotion activities and shared relevant member information with care managers and interdisciplinary teams.

Outreach Program Management Behavioral Health Social Services Care Coordination Data Analysis Performance Monitoring Team Leadership Community Engagement

Current

Social Navigator

Current

Camino Health Center

Jan 2020 - Present (5 years 6 months)

Responsible for building relationships, coordinating social services, and locating resources for individuals transitioning throughout the continuum of services and supports in both English and Spanish language. Monitored progress towards care plans/service plans goals and collaborated with healthcare providers for care plan/service plan revision or to address identified member needs.

Social Services Mental Health Support Microsoft Office Healthcare Collaboration

Behavioral Health Program Supervisor

Iglesia Puerto Nuevo

Jan 2022 - Present (3 years 6 months)

Implemented 15+ policies, procedures, and guidelines for the program and maintained documentation to fulfill funding requirements. Hired and supervised staff to run individual programs, and developed and implemented program evaluations and research initiatives.

Program Supervision Policy Implementation Program Evaluation Team Leadership Communication Performance Management Documentation Management

General Manager

NC Aqua LLC

Jan 2018 - Present (7 years 6 months)

Supported functional departments to increase customer satisfaction and oversaw day-to-day business operations. Provided advanced customer services instruction and training to employees, and managed a staff of 7-10 employees.

General Management Customer Service Business Operations Sales Performance Team Leadership Customer Satisfaction Staff Supervision

Education

Degrees, certifications, and relevant coursework

Gordon Conwell Theological Seminary

Masters in Clinical Counseling, Clinical Counseling

2022 -

Currently pursuing a Master's degree in Clinical Counseling. This program focuses on advanced therapeutic techniques and counseling practices.

Appalachian State University

Bachelors of Social Work, Social Work

2015 - 2022

Completed a Bachelor's degree in Social Work. The curriculum provided a comprehensive understanding of social welfare, human behavior, and social justice.