Demariea Miles
@demarieamiles
Transit Ambassador at Sacramento Regional Transit District assisting passengers, explaining transit rules, and documenting citations.
United StatesWhat I'm looking for
At Sacramento Regional Transit District, I assist passengers and members of the public, explain transit rules and citation requirements, and issue citations for authorized violations. I complete required documentation and handle difficult interactions with professionalism.
Previously, I supported patients at Sutter Health with scheduling, registration, and insurance verification, and handled claims questions and case documentation at Progressive Insurance. My experience also includes customer service and assistant manager roles at Verizon Wireless, Centene, and UnitedHealthcare Group.
Experience
Work history, roles, and key accomplishments
Transit Ambassador
Sacramento Regional Transit District
Jul 2026 - Present (4 months)
Provide professional assistance to passengers, explain transit rules, handle escalated interactions, issue citations, and coordinate with transit personnel.
Assisted patients with scheduling, registration, insurance verification, and account questions while maintaining confidentiality and accuracy.
Managed high-volume claims interactions, explained processes, maintained detailed case notes, and investigated claim information.
Led daily operations, resolved escalated customer concerns, coached employees, and assisted with scheduling and record maintenance.
Assisted members with insurance eligibility, benefits, claims questions, and account updates while maintaining confidentiality and accuracy.
Provided customer support for insurance, billing, benefits, and account inquiries, resolving concerns efficiently and documenting interactions.
Education
Degrees, certifications, and relevant coursework
Sacramento Academic and Vocational Academy
High School Diploma, General Studies
Earned a High School Diploma from Sacramento Academic and Vocational Academy in Sacramento, CA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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