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Delia Popescu

@deliapopescu

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Operations and Customer Success Manager driving revenue, KPIs, and retention through high-performing teams.

Romania

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What I'm looking for

I’m looking for a KPI-driven operations and customer success role where I can lead teams, monitor performance and revenue, improve retention, and create strong onboarding and training processes in a fast-paced environment.

I’m a results-driven Operations and Customer Success Manager with 5+ years of international experience, including 3 years overseeing operations across 5 EMS studios and leading high-performing teams. I’m energized by revenue and performance ownership, especially when I can improve customer satisfaction and retention through disciplined execution.

At FAST FIT EMS, I managed studio performance and KPI achievement through monthly and daily revenue monitoring, trainer productivity evaluation, and customer feedback loops. I also supported consistent results by conducting interviews, recruitment, and onboarding of new trainers, then training and developing staff to meet company standards.

Before that, I built operational excellence from the ground up as a Supervisor and Personal Trainer, monitoring client progress during EMS sessions to adjust intensity levels and maximize safety and performance outcomes. I’ve also run my own clothing retail business, handling daily operations, sales, inventory, customer service, budgeting, and decision-making—turning day-to-day challenges into measurable outcomes.

Experience

Work history, roles, and key accomplishments

Business Owner (Clothing)

Shopdelart Srl

Jan 2025 - Dec 2025 (11 months)

Opened and managed an independent clothing retail business, handling daily operations, sales, inventory, and customer service. Managed budgeting and decision-making to run the store effectively.

Retail Operations Sales & Management Inventory Management Customer Service Budgeting Store Management Customer Relationship Management

Area Manager, Fast Fit EMS

Fast Fit EMS

Jan 2021 - Dec 2024 (3 years 11 months)

Managed area operations across 5 EMS studios, driving revenue monitoring, studio performance, and KPI achievement. Led trainer productivity evaluations, recruitment and onboarding, staff training, and resolved discrepancies using system and financial reports.

Operations Management KPI Tracking Team Leadership Onboarding Staff Training Financial Reporting Customer Retention

Supervisor, EMS Studio Ops

Fast Fit EMS

Jan 2020 - Dec 2020 (11 months)

Supervised daily operations for an EMS studio, monitoring trainers’ performance and customer experience to ensure service quality. Ensured monthly target achievement and maintained operational efficiency.

Studio Operations Performance Monitoring Customer Experience Service quality Operational Efficiency Team Coordination

Personal Trainer (EMS)

Fast Fit EMS

Jan 2019 - Dec 2020 (1 year 11 months)

Converted EMS leads into customers through follow-ups and lead management. Monitored client progress during EMS sessions and dynamically adjusted intensity levels to improve workout safety and outcomes.

EMS Coaching Lead Follow Up Workout Safety Customer Relationship Management Service Delivery

Waitress/Bartender

Ost Friendly Food

Feb 2017 - Dec 2018 (1 year 10 months)

Provided high-level customer service in a fast-paced environment and was promoted to bartender. Prepared drinks, organized the bar, and supported customer satisfaction through strong communication and multitasking.

Customer Service Bartending Drink Preparation Bar Organization Multitasking Teamwork Communication Fast Paced