Delano Huskey
@delanohuskey
Network Administrator securing and optimizing multi-site networks while delivering Tier 1–2 technical support.
United StatesWhat I'm looking for
I’ve spent the last several years managing network optimization, upgrades, and troubleshooting across enterprise systems for the Eastern Band of Cherokee Indians, including secure routing, switching, and firewall operations across multiple sites.
Before that, I handled front-line help desk support at Cherokee Indian Hospital Authority—training staff, repairing hardware, and configuring software for clinical and hospital systems—while improving end-user satisfaction through efficient support protocols.
Most recently at Hanwha Vision, I delivered Tier 1 and Tier 2 support for IP cameras and NVRs, helped customers with setup, troubleshooting, and firmware upgrades, and escalated complex issues with engineering and product while tracking everything through CRM.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Hanwha Vision
Jan 2023 - Jan 2025 (2 years)
Delivered Tier 1 and Tier 2 technical support for IP cameras, NVRs, and surveillance systems. Assisted customers with setup, troubleshooting, and firmware upgrades.
Network Administrator
Eastern Band of Cherokee Indians
Jan 2018 - Jan 2023 (5 years)
Managed network optimization, upgrades, and troubleshooting across enterprise systems. Managed secure routing, switching, and firewall operations for multiple sites.
Help Desk Technician
Cherokee Indian Hospital Authority
Jan 2014 - Jan 2018 (4 years)
Front-line technical support for hospital staff and clinical systems. Improved service quality and end-user satisfaction through efficient support protocols.
Education
Degrees, certifications, and relevant coursework
Southwestern Community College
Associate of Applied Science, Cybercrime, Computer Information Systems, and Networking
Associate of Applied Science in Cybercrime, Computer Information Systems, and Networking from Southwestern Community College, graduated in 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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