At Scottish & Southern Electricity Networks Distribution, I support major digital and business transformation initiatives across SHEPD and SEPD operations. I lead requirements engineering, process transformation, information governance, systems integration and Agile delivery across complex project lifecycles.
I supported Oracle Unifier’s implementation as a target-state Common Data Environment, documenting role-based access across 75+ business processes and 45+ user groups. I also developed Exchange Information Requirements aligned to ISO 19650, mapped and cleansed data, and defined integrations across Oracle Unifier, Autodesk Vault, Oracle Service Cloud and Harmony.
Previously at SSE Business Energy, I analysed customer-service operations and CRM transformation performance, helping reduce operational backlog by 25% and customer escalations by 18%. My additional project work includes implementing a Freshdesk ticketing system, supporting a Microsoft 365 enterprise implementation, and translating business problems into measurable technology-enabled change.
Alongside my analysis career, I founded and lead a UK-registered fashion and lifestyle business, overseeing commercial strategy, e-commerce, product development, supplier management and growth across UK and international markets.
